FAQ

Facilities & Services

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[Guests coming by rail]
You can leave your luggage at the Tokyo Disney Resort® official hotel service counter on the first floor of the Tokyo Disney Resort® Welcome Center next to JR Maihama Station.
(Business hours: 8:00 a.m. to 3:00 p.m.)
- Your luggage will be delivered to your hotel (free of charge). - You can check into the hotel here.  This service is available only to our guests who pay by credit card or travel voucher or those who have paid the hotel charges in advance. If you wish to pay by cash, you can check in by showing your credit card. - We offer a Station Delivery Service (charged) where we deliver your luggage, which is left at the bell desk on the second floor of our hotel after checkout time, to the service counter on the first floor of the Tokyo Disney Resort® Welcome Center. Last time for luggage drop-off: 12:30 p.m. / Luggage pick-up hours: 1:00 p.m. to 7:00 p.m. - Guests in a group (15 persons or more) are requested to check in at the hotel.

[Guests coming by car or limousine bus]
You can leave your luggage at the bell desk on the second floor of the main hotel building.

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Please specify the date of arrival and the name that you used for the reservation on the delivery slip and send it to the following address:
 Front Desk, Sheraton Grande Tokyo Bay Hotel
1-9 Maihama, Urayasu-shi, Chiba 279-0031
Tel: +81-47-355-5555 (main)

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Yes, we do. Parking fees for hotel guests are 3,100 yen per car for the first night and then 1,600 yen for the second and subsequent nights (e.g., 4,700 yen for two nights, and 6,300 yen for three nights). Guests who arrive early morning can use the parking lot without an extra charge if there is an empty space. For use of the parking lot after 1:00 p.m. (after checkout time), we charge an additional fee of 520 yen per hour.

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A free Wi-Fi Internet connection is available throughout the hotel.
Detailed instructions on how to connect to Wi-Fi are provided in each guest room. If you have any questions, please feel free to contact our staff.
Moreover, there is also a free, 24-hour PC space, "Business Center" in the lobby on the second floor of the hotel.
In the space, hotel guests can use personal computers free of charge for 24 hours. Since the free Wi-Fi Internet service is also available in the space, guests can use their own laptop computer.

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Our hotel guests can purchase passports without a reservation either at the front desk on the second floor of our hotel (6:00 a.m. to 8:00 p.m.) or in the Tokyo Disney Resort® Welcome Center (8:00 a.m. to 3:00 p.m.) in front of Maihama Station. Our hotel guests can purchase them even before check-in time. For details about passport prices, please refer to the official website of Tokyo Disney Resort®:
http://www.tokyodisneyresort.jp/ticket/index.html

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As one of the privileges for the official hotels of Tokyo Disney Resort®, We sell a passport that enable our guests to enter the Park even when admission is restricted.
For passports where the dates of admission are not specified, you can enter the Park by showing the registration card issued by our hotel together with the passports.
*We also issue the registration card on the first floor of the Tokyo Disney Resort® Welcome Center.
*The registration card is issued only when admission is restricted, not in advance.

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[Free services]
On your child's birthday, we arrange special birthday towel art on the bed and give a child birthday card as birthday gifts.
For adults, we also offer special towel art and a congratulatory card for the special day.
If you wish to have these services, please let us know the name, gender, and age (only for children), birthday or the date of the anniversary, of the gift recipient, and the details of the anniversary.
Since these gifts are limited in number, please contact us in advance.

[Paid services]
We can take orders for cakes, champagne, fruit, and flowers.
For details and reservations, please contact us (Orders are recommended to be placed at least for full availability four days prior to the day of arrival):
Tel: +81-47-355-5555 (main)
*Office in charge: Reservations / Office hours: 9:00 a.m. to 5:00 p.m.

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A parent must accompany children when using the facilities in the Oasis including Treasures! Island.
Since the Treasures! Island is a facility for children, parents can enter free of charge.

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There is no age limit, but children have to be toilet trained. Smaller children in diapers, Please wear commercially available Swim diapers under their swimsuits.

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The following amenities, including towels, bath towels, shampoo, rinse, and body soap, are provided:
For men: Toothbrushes, razors, shave cleansers, hairbrushes, combs, hair tonic, hair liquid, hair gel, milky lotion, lotion, and cotton swabs.
For women: Toothbrushes, razors, hairbrushes, combs, shower caps, cleansing foam, milky lotion, lotion, and cotton swabs.

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Please be advised that it is most crowded around the closing time of Tokyo Disney Resort® (9:00 p.m. to midnight ).

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Yes, they can.

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You are not allowed to use MY-YOU with a swimsuit for sanitary reasons.

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While it is 520 yen per hour, if you spend 3,000 yen or more at the Hotel facilities(Oasis, Restaurant, The Shop@Sheraton), the parking fee is free up to three hours.

Sheraton Grande Tokyo Bay Hotel

1-9 Maihama, Urayasu-shi, Chiba 279-0031 Japan
Phone: +81-47-355-5555